MGT test study guide

We want to understand what operations managers do. 4. MM is such a high-priced part of an organization What MM People Do Planning, Staffing, Leading & Controlling Goods vs.. Services Manufacturers produce material product, services often intangible, Operations activities often very similar, Distinction not always clear, few sublimate services.Productivity units Produced/lineups used, Measure of process improvement, represents output relative to Input, Only through productivity Increases can our standard of spirit improve. Multi-Factor Productivity Output/Labor * Materials *Energy* Capital *Miscellaneous. Also known as total divisor productivity, outputs & inputs often expressed in dollars, multiple resources units multi-factor productivity. Chapter 2 Global View Of Operations Reduce costs, modify supply chain, Provide better goods & services, understand markets, Learn to improve operations, Attract & retain global Allen.Tangible 0 Intangible reasons. Mission & Strategy M Where the organization is going, Organizational purpose for being, Provides boundaries & focus. S How the organization exit get there, functional areas have strategies strategies exploit opportunities & strengths, neutralize threats & avoid weaknesses. Strategies for Competitive Advantage Differentiation fail or at least different, Cost Leadership Cheaper, Response Rapid Reposes.Competing in D uniqueness can go beyond OTOH the physical characteristics & service attributes to encompass everything that impacts customers perception of value Competing In C Provide the maximum values as perceived by customer, doesnt Imply low quality. Competing on R Flexibility Matching market changes in design innovation & volumes, reliability is meeting schedules, timeliness is facility in design, production & delivery. Business vs.. Operations Strategy Strategy Development Product Design Is a business Issue, have to design the product well In order to sell It make bullion off of It.